Shop Manager – Saudi Arabia

Role Purpose:

The Shop Manager is responsible for overseeing the day-to-day operations of the store, ensuring that the store meets its sales targets, delivers excellent customer service, and operates efficiently. This role involves leading and managing the store team, maintaining a high standard of store presentation, managing inventory, and ensuring that store processes and policies are followed. The Retail Shop Manager plays a key role in driving business success through effective leadership, operational excellence, and creating a positive shopping experience for customers.

Key responsibilities:

• Store Leadership: Lead, inspire, and develop the store team to deliver excellent customer service and achieve sales and performance targets.
• Customer Service: Create a welcoming and positive shopping experience for all customers, resolving issues quickly and professionally.
• Sales Performance: Drive sales through effective merchandising, team motivation, and implementation of promotional strategies.
• Team Management: Recruit, train, schedule, and evaluate staff performance, fostering a culture of accountability and continuous improvement.
• Operational Oversight: Ensure efficient store operations including cash handling, stock control, visual merchandising, and compliance with company policies.
• Inventory Management: Monitor and manage inventory levels, process deliveries, minimize shrinkage, and maintain accurate stock records.
• Financial Control: Meet sales targets and manage store budgets, including labor costs, stock loss, and other operating expenses.
• Health & Safety: Maintain a clean and safe working environment, ensuring compliance with health and safety legislation.
• Reporting: Provide regular reports on store performance, staff issues, and customer feedback to senior management.