Senior Officer- PBO Cash Management

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

JOB PURPOSE:

This role is primarily responsible for executing transactions in coordination with other sections to ensure smooth flow. Maintain high level of accuracy & efficiency in processing transactions. Deliver timely service to internal and external customers in adherence to the policies and procedures.

 KEY ACCOUNTABILITIES:

Policies, Systems, Processes & Procedures

• Ensure efficient error free processing of cash management related transactions with strict compliance to policies.
• Maintain strict adherence to the agreed SLAs with other units.
• Minimise operational risks for the bank by ensuring all transactions are processed in-line with the documented standard operating procedures. 
• Ensure conformance to internal procedures / policies / guidelines and regulations as applicable.

Continuous Improvement

• Prepare SOP’s as per the Audit and RMU requirement for CMU products.
• Institutionalizing best practices, establishing service quality standards and improving service deliverables to customers.

Reporting

• Diligent monitoring of identified internal accounts in line with ORMU guidelines.
• Generate periodical reports for effective decision making.

Job Specific Accountabilities

• Diligent transaction processing of Cash Management products related to Inward / Outward remittances, deposits, loans, clearing, PDCs etc.,
• Maintain Top quality service to Internal and external customers to avoid any escalations and provide 24X7 services to VVIP clients.
• Maintain confidentiality of customer Sensitive information at all times
• Monitor critical suspense accounts as per unit memo.
• Ensure safe custody of documents and customer records.
• Participate actively in the various initiatives from the unit and pan bank projects as delegated.

Job Context

Specific Accountability

• Undertake all daily activities related to assigned product or sub function in cash management unit.
• Timely processing of transactions received before cut-off, process high value and urgent transactions on priority basis.
• Perform UAT for systems changes / process enhancements / pan bank initiatives in timely and effective manner.
• Attend queries received from other banks and internal customer to take necessary action.
• Performing daily and periodic reconciliations as per standard operating procedures and follow up on outstanding for resolution.
• Proof internal accounts and timely submission of necessary reports to RMU on monthly basis.
• Provide periodic feedback on process improvement measures in order to have an efficient and risk free operations.
• Follow up on pending originals with relevant teams for all transactions processed on exceptions.
• Ensure archival and retrieval of documents as per department’s guidelines.
• Contribute in any other additional activity / responsibility based on need.

Minimum Qualification

• Bachelor’s Degree / Higher Diploma

Minimum Experience

• Minimum 2 years of related work experience in banking industry