Senior Manager – Center of Excellence

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000+ employees!

We are currently recruiting for a Senior Manager-Centre of Excellence to join our Onboarding team in our Headquarters, located in DAFZA, Dubai Airport Free Zone.

Scope

This role is responsible for leading the blue-collar training functions of Transguard’s internal Centre of excellence, delivering training to a workforce of over 70k staff, and the external profit center of - Centre of Aviation & Security Studies (CASS). The role is critical for overseeing high quality training for all new and existing staff whilst simultaneously managing P&L and growth for the revenue generating business. In addition, responsible for driving business development and managing existing customer accounts, overseeing daily training operations and trainee administration, ensuring SIRA compliance, and supporting departmental efficiency.

Financial

• Develop and execute sales strategies, pipeline initiatives, and business development plans to drive sustainable growth.
• Conduct cost-benefit analyses of new training courses (internal and external) to evaluate revenue potential and strategic fit.
• Create and maintain budgets for the COE Business Unit and training centres, including CAPEX and OPEX, and develop business cases to support future investments.
• Oversee external vendor relationships, including initial qualification, ongoing performance assessment, and ensuring value for money.

Customer

• Collaborate with internal Business Units to identify training needs and goals based on organizational objectives, customer feedback, and employee performance gaps.
• Meet with, engage with and collate data from external customers and potential customers to ensure product and services are aligned, keeping CASS business unit ahead of competition.
• Develop a pipeline of new customers and new training opportunities in line with the market needs, trends, and any specific customer requirements.
• Sales presentations to clients on products and portfolio of training courses.
• Create and deliver business development strategy in line with sales targets.
• Assess training needs through consultation with Management, employee interviews, focus groups, T&D Specialists, Facilitators, and clients.
• Assess existing courses against customer requirements and exit courses with low future growth potential.

Process

• Plan, design, and develop programs to offer training to help employees maintain and improve their job skills and increase staff retention.
• Develop and oversea policies and procedures for the training centres, ensuring compliance with organizational standards, local laws, and regulations, and aligned with external risk management practices for compliance.
• Ensure utilization across all training courses is maximised and that translates through to profitability targets being met or exceeded.
• Oversee regular evaluation of existing trainers and material, refine, enhance, train and develop as required.
• Performance management of the entire training team, administrators, content creation and CASS admins
• Monitor, evaluate, and record training activities, handouts and program effectiveness for customer reporting purposes.
• Create digital training records including Psychometric, Safety, hard and soft skills and review with customers for continuous improvement of training.
• Create and oversee Upskilling and recurrent training strategy ensuring high engagement and employee retention.
• Budget and planning for sufficient resources such as classrooms, supplies, transport, and facilitators.
• Work with overseas vendors to ensure quality standards are exceeded at all levels of the value stream, includes some travel to Africa, Pakistan, India and Bangladesh amongst others.

Innovation

• Systemize all data flows through the training centers, from automatic scheduling of courses, automated T&A, online assessments, learner feedback and data reporting.
• Analysis of performance data to make systematic improvements to all aspects of the training delivery.
• Assess and make recommendations for improvements in process and infrastructure across 3 training venues.
• Conduct global market research to identify performance gaps and industry best practice to underpin the continuous improvement structure.
• Develop and implement policies and procedures for the training center, ensuring compliance with organizational standards and regulations.
• Explore AI and tech-based training enhancements to ensure efficient content creation and innovative training methods underpinning Transguard’s CI strategy.

Selection Criteria

• A graduate degree is required. A master's degree or higher in a relevant discipline is preferred.
• Experience in managing budgets and ensuring cost-effective operational measures. P&L experience advantageous
• Some sales experience preferable
• Strong knowledge of training system processes and technology to supplement processes and training
• Familiarity with developing strategy and materials for all training courses.
• Demonstrated experience in developing and implementing training policies and procedures, ensuring compliance with organizational standards and regulations.
• Proven ability to collaborate with customers (internal and external) to identify training needs based on organizational objectives, customer feedback, and performance gaps.
• Strong experience in assessing training needs through consultation with management, employee interviews, focus groups, and client interactions.
• Solid background in planning, designing, and developing training programs to enhance employees' job skills and potential for career development.
• Proven track record in evaluating existing training materials and developing alternative training methods to drive improvements.
• Experience in monitoring, evaluating, and recording training activities and program effectiveness for reporting purposes.
• Ability to conduct research on industry best practices and innovative training techniques to improve training programs.