Job role insights

  • Date posted

    July 29, 2025

  • Hiring location

    Dubai UAE

  • Career level

    Middle

  • Qualification

    High School Diploma

  • Experience

    1 - 2 Years

Description

Job Description

  • Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
  • Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
  • Provide high class services and support on Bank’s different products.
  • Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
  • Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
  • Cross sell and upsell different bank products.
  • Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
  • Adhere to Call Center scheduling, and maintain high level of adherence.

Competencies/Skills

  • Banking Products, Services and Operations Knowledge
  • Call Center Policies and Procedures
  • Customer Segmentation and Understanding
  • Bank Systems Knowledge
  • Regulatory and Compliance Knowledge
  • Sharia Principles of Islamic Finance
  • System Knowledge
Telephone Etiquette
 

Country

United Arab Emirates

Region

Dubai

Locality

Dubai

Company

Dubai Islamic Bank

Valid Through

2025-11-21

select-type

Full Time

Interested in this job?

116 days left to apply

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