Representative – Call Center
Job role insights
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Date posted
July 29, 2025
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Hiring location
Dubai UAE
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Career level
Middle
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Qualification
High School Diploma
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Experience
1 - 2 Years
Description
Job Description
- Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
- Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
- Provide high class services and support on Bank’s different products.
- Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Cross sell and upsell different bank products.
- Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
- Adhere to Call Center scheduling, and maintain high level of adherence.
Competencies/Skills
- Banking Products, Services and Operations Knowledge
- Call Center Policies and Procedures
- Customer Segmentation and Understanding
- Bank Systems Knowledge
- Regulatory and Compliance Knowledge
- Sharia Principles of Islamic Finance
- System Knowledge
Country
United Arab Emirates
Region
Dubai
Locality
Dubai
Company
Dubai Islamic Bank
Valid Through
2025-11-21
select-type
Full Time
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