Parts Coordinator- UAE National

Job Summary

The Parts Coordinator will be responsible for providing administrative and operational support to ensure efficient coordination of spare parts orders, documentation, and logistics. This office-based role focuses on ensuring accurate processing, communication, and follow-up between the sales, warehouse, and logistics teams to deliver excellent customer service and aftersales support.

Key Responsibilities

Order & Documentation Management:

• Prepare quotations, sales orders, and related documentation in the ERP or inventory system.
• Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.
• Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.

Customer Support & Coordination

• Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.
• Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.

Inventory Coordination

• Coordinate with the warehouse team to ensure availability and proper stock management for required parts.
• Assist in tracking stock movement, replenishment, and stock discrepancies.

Warranty & Returns Assistance

• Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.

Reporting & System Updates

• Generate periodic reports on order status, sales performance, and parts movement.
• Update databases and ERP systems to ensure all records are current and accurate.

Job requirements

Qualifications & Certifications & Experience (mandatory & Preffered)

• High school diploma or diploma in Business Administration, Supply Chain, or a related field.
• 1–2 years of experience in administrative, coordination, or parts-related work (automotive or similar field preferred).
• Basic computer literacy, including Microsoft Excel, Outlook, and data entry systems.
• Good communication skills in English (spoken and written).
• UAE National (Emiratization opportunity).
• Knowledge of automotive spare parts or warehouse coordination.
• Familiarity with ERP or inventory systems (training can be provided).
• Ability to work accurately with documents, invoices, and reports.

Skills & Competencies

Strong organizational and coordination abilities, attention to detail, basic knowledge of order processing and documentation, computer literacy (Excel, Outlook, ERP preferred), effective communication, and a customer-focused approach with a willingness to learn and adapt.

Behavioral Skills & Competencies

Reliable, accountable, and proactive team player with a positive attitude, strong sense of responsibility, adaptability to change, and commitment to accuracy and professionalism in daily tasks.