Officer – Reporting & Regulatory

Job Purpose

To provide strategic and operational support through data-driven insights and performance reporting. This role ensures continuous improvement, operational excellence, and regulatory compliance across the department and related stakeholders.

Key Responsibilities

• Performance Reporting & Dashboards
  • Develop, maintain, and update periodic performance reports and dashboards for departmental leadership.
  • Provide analysis and actionable insights to improve team efficiency and business performance.
• MIS & Data Analytics
  • Deliver accurate, timely, and SMART (Specific, Measurable, Achievable, Realistic, Time-bound) MIS reports.
  • Track and report on performance against assigned targets for individuals and teams.
• Data Management & Confidentiality
  • Ensure proper data governance, confidentiality, and establish effective data filing and management systems for reports and sheets.
• Ad-hoc Reporting
  • Respond to reporting and analysis requests from the Head of Department and internal stakeholders, ensuring high-quality outputs.
• Executive Presentations
  • Prepare monthly performance updates, feedback summaries, and initiative decks for management review.
• Transformation Projects
  • Lead and support transformation initiatives aligned with the bank’s digital journey by identifying areas for automation, process enhancement, and innovation.
• Operational Excellence & SLA Adherence
  • Monitor after-sales service TATs and ensure all tasks/projects are completed within SLA timelines.
  • Collaborate with various teams to drive service improvements.
• Compliance & Controls
  • Ensure full compliance with CPR regulations within the Solutions Hub.
  • Monitor regulatory guidelines and report on control-related activities in a timely and accurate manner.

Qualifications and Skills

• Education
  Bachelor’s degree in Business Administration, Marketing, Banking, Business Information Systems, or a related field.
• Experience
  Minimum of 2–3 years of experience in the banking sector, preferably with exposure to Sales, Marketing, Credit, Branch Operations, or Customer Service.
• Core Competencies
  • Strong analytical and reporting skills
  • Proficiency in Excel, Power BI, or similar reporting tools
  • Attention to detail and data accuracy
  • Ability to manage multiple stakeholders and deadlines
  • Excellent written and verbal communication skills
  • Strong understanding of banking operations and regulatory requirements