Officer – Customer Screening (For UAE National)

Key Responsibilities

• Team Leadership & Oversight
  • Lead, guide, and motivate a team of analysts to ensure effective handling of name screening alerts and operational excellence.
  • Provide daily task-related direction and monitor individual and team productivity against established KPIs.
  • Ensure adherence to Standard Operating Procedures (SOPs) and quality benchmarks in alert investigation and resolution.
• Operational Excellence
  • Ensure all name screening systems (customer onboarding, payment screening, etc.) are triggering alerts in line with the approved data-matching logic.
  • Maintain and track daily productivity MI (Management Information) and performance dashboards for internal governance.
  • Ensure timely and accurate closure of all name screening cases in accordance with internal policies and risk appetite.
• Compliance & Reporting
  • Compile and submit periodic reports to senior Compliance and Financial Crime management on team performance, key metrics, and exceptions.
  • Maintain case-related MI and oversee the timely execution of customer exits or escalations stemming from due diligence investigations.
  • Conduct regular "health check" reviews to assess alignment of name screening operations with internal controls, policies, and regulatory expectations.
• System & Process Enhancement
  • Liaise with IT and external vendors to troubleshoot, enhance, or recalibrate screening platforms to meet evolving requirements.
  • Participate in system upgrades, UATs, and define control enhancements to improve alert generation accuracy and efficiency.
• Training & Policy Support
  • Assist in delivering awareness sessions and training programs for the first line of defense and business units on name screening and CDD obligations.
  • Contribute to the periodic review and enhancement of customer due diligence policies and procedures from a name screening perspective.
• Cross-Coverage
  • Act as backup for peers in equivalent roles to ensure business continuity during planned or unplanned absences.

Required Qualifications & Skills

• Education:
  Bachelor’s Degree in Business, Finance, Law, or related discipline. ACAMS or similar AML certification is a plus.
• Experience:
  • Overall banking experience with a focus on client onboarding, general operations, or branch management.
  • Minimum 2–3 years of hands-on experience in Customer Due Diligence (CDD), Name Screening, Sanctions & AML Compliance.
• Competencies & Skills:
  • Solid understanding of financial crime risks, screening technologies, and international sanction lists (e.g., OFAC, UN, EU).
  • Strong analytical, investigation, and decision-making skills.
  • Proficient in MIS reporting and root-cause analysis.
  • Ability to work collaboratively under pressure in a time-sensitive environment.
  • Excellent written and verbal communication skills.