Logistics Team Lead

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

• Manage complete shift operations for assigned delivery shifts.
• Oversee roster planning and ensure adherence for delivery associates, core colleagues, and fleet partners.
• Ensure timely handover and dispatch of orders, with minimal delivery breaches and maximum on-time completion.
• Respond promptly to pre-alerts from the warehouse or source hub regarding transfers or urgent orders.
• Adhere to operational SOPs for exceptions including failed attempts, damaged parcels, or delivery issues.
• Ensure timely resolution of customer complaints and effective handling of escalations or operational crises.
• Maintain staff health, safety, and compliance during the shift.
• Manage customer-initiated returns (CIRs) in line with company policy.
• Coordinate directly with 3rd-party vendors or fleet partners for concerns such as absenteeism or operational delays.
• Submit end-of-shift reports covering operational activities, exceptions, and key metrics; ensure 100% closure of cash collections (if COD applies).
• Train and guide delivery associates and colleagues on SOPs, routes, and process updates.

What you’ll need:

• Bachelor’s degree in Operations, Management, or related field.
• Minimum 3 years’ experience in operations, managing large teams in logistics, last mile, or related fields.
• Strong experience in handling truckloads, line haul updates, and parcel carriers.
• Proficiency in MS Office with advanced knowledge of Excel.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.