Functional Architect (Cloud ERP) – Retail

About the Role

As we embark on a group-wide Cloud ERP Transformation project, we are seeking a highly skilled Oracle Cloud ERP Functional Architect with deep expertise in Retail and Food & Beverages Oracle Cloud solutions to join our dynamic team.

In this role, you will play a key part in the implementation of our Cloud ERP solution for Retail and Food & Beverages operations. You will collaborate closely with our implementation partners, Oracle product teams, business stakeholders, technical teams, and the PMO to ensure the successful delivery of a Cloud ERP solution that meets business objectives.

Project WAHED, our group-wide Cloud ERP Transformation program, is a once-in-a-lifetime opportunity to be part of the most exciting business transformation journey in the history of the Qatar Airways Group.

Key Accountabilities

• Lead the end-to-end design and implementation of Oracle Cloud ERP solutions for Retail and Food & Beverages operations, ensuring alignment with business goals.
• Provide expert guidance on best practices and industry standards for Oracle Retail Cloud and MICROS Simphony.
• Support business teams in process design, improvement, and management across key Retail operations — including inventory management, supply chain, warehouse management, sales, eCommerce, and point-of-sale systems.
• Oversee the configuration, testing, and deployment of Oracle Retail Cloud and MICROS Simphony.
• Validate solutions delivered by implementation partners to ensure they meet business expectations and standards.
• Collaborate with technical teams to ensure seamless integration between Oracle Retail Cloud, Simphony, Oracle Fusion Cloud ERP, and other enterprise systems.
• Identify gaps where standard Cloud ERP functionality does not meet business needs, and propose viable workarounds or define necessary customizations.
• Conduct workshops and training sessions to educate business users and team members on Cloud ERP functionalities.
• Develop and enforce quality assurance processes across all stages of the ERP implementation, ensuring solutions meet business requirements.
• Prepare and maintain comprehensive documentation, including functional specifications, process flows, and configuration guides.
• Manage relationships with the implementation partner and Oracle product teams to ensure timely, high-quality delivery.
• Lead the troubleshooting and resolution of issues related to Oracle Retail Cloud and Simphony to ensure smooth system operations.
• Stay current with the latest Cloud ERP updates and industry trends, providing recommendations for continuous improvement.
• Support change management efforts by collaborating with business stakeholders and change management teams within Retail streams.
• Contribute to the establishment of a Centre of Excellence (CoE) for Oracle Cloud ERP within the organization, defining best practices, governance models, and continuous improvement strategies for the Retail and Food & Beverages domains.

Be Part of an Extraordinary Story

Your skills. Your imagination. Your ambition. Here, there are no limits to your potential or the impact you can make. You’ll find infinite opportunities to grow, tackle rewarding challenges, and build the career and life you want—all while being part of an international community.

Our best is yet to come. To us, impossible is only a challenge. Join us as we achieve what’s never been done before. Together, everything is possible.

Qualifications

About You

• Bachelor’s Degree, with 10–12 years of overall experience working with ERP systems.
• Minimum 6 years of hands-on experience with Oracle Retail Cloud and MICROS Simphony.
• Proven experience as an Oracle Retail Cloud Functional Architect.
• Demonstrated success in implementing large-scale ERP projects.
• Strong understanding of business processes in Retail and Food & Beverages.
• Familiarity with business processes in maintenance operations is an advantage.

Preferred

• Prior experience in the Retail industry.
• Professional certifications in Oracle Retail Cloud and Simphony.