Engineer – Landscaping

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 60,000+ employees!

We are currently recruiting for an Engineer-Landscaping Services to join our Total Facilities Management team in the UAE.

Scope

Engineer – Landscape is responsible to manage the landscaping maintenance operation by planning, scheduling and implementing work schedules to ensure a high-quality landscape is maintained, continuous innovation and process improvement.

Financial

• Manage the operational budget to ensure cost-effectiveness.
• Monitor financial performance, identifying areas for revenue growth and cost reduction.
• Oversee invoicing, billing, and collection processes.

Customer

• Ensure high-quality service delivery that meets or exceeds customer expectations.
• Handle customer inquiries, complaints, and feedback with professionalism and care.
• Maintain strong relationships with customers through regular communication and excellent service.
• Conduct periodic client meetings to discuss performance and drive improvement.
• Monitor project’s service delivery performance and ensure the SLA/KPI’s are met.
• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.

Process

• Streamline operational processes to improve workflow and service delivery.
• Prepare appropriate irrigation schedules and water allocation based on zoning, plants, and community requirements.
• Supervise day to day operations.
• Coordinate and execute with service providers, contractors, sub-contractors, project management teams and relevant stakeholders on maintenance contracts, PPM schedules, monthly reports, SLAs and KPIs, weather conditions and continuous improvement plans (as applicable).
• Ensure compliance with health and safety regulations in all service areas.
• Train staff on new procedures and oversee the quality of work performed.
• Regularly review and update operational protocols to align with best practices.
• Ensure statutory compliance and compliance with ISO standards.
• Work towards digitalizing reports –implementation of CAFM, digital reports.

Innovation

• Research and implement new technologies and methods to enhance service efficiency and effectiveness.
• Stay abreast of industry trends and advancements to maintain a competitive edge.
• Encourage a culture of innovation within the team, promoting creative problem-solving and continuous learning.
• Evaluate and introduce eco-friendly and sustainable practices in operations.

Selection Criteria

• Bachelor’s degree in agriculture with specialization in Horticulture, Food science.
• Minimum of 4+ years’ experience in a Engineer role within the specialist service industry.
• Strong financial acumen and ability to manage budgets.
• Excellent customer service and communication skills.
• Innovative mindset with a passion for sustainability.
• Proficient in process management and improvement.