Director- Elite Banking

Job Purpose

The Relationship Manager is responsible for acquiring, managing, and growing a portfolio of retail banking customers by understanding their financial needs and offering tailored banking solutions. The role involves maintaining long-term client relationships, identifying opportunities to cross-sell products, and ensuring compliance with FAB’s operational and regulatory standards.

Key Responsibilities

• Understand customer requirements and assess deal viability in coordination with product teams and internal stakeholders.
• Develop and maintain account plans to capitalize on business opportunities and provide regular pipeline updates.
• Provide market insights and customer feedback to Unit Head and product teams to support product development and innovation.

• Build and nurture strong relationships with assigned clients to ensure service satisfaction and relationship continuity.
• Act as the primary point of contact for clients, addressing queries and resolving issues in a timely manner.
• Collaborate with product teams to identify cross-selling opportunities and deliver holistic financial solutions.
• Execute a structured call program to assess client needs, evaluate risk, and ensure alignment with the bank’s relationship strategy.

• Conduct regular meetings with portfolio clients to understand their evolving financial needs and introduce relevant products and services.
• Stay informed on all customer-related interactions across the bank to maintain a comprehensive understanding of client activity.
• Ensure strict adherence to internal controls, regulatory guidelines, and audit/compliance standards to reduce operational risk.

• Work closely with cross-functional teams including Operations, Technology, Legal, Risk, and Branch Banking to ensure high-quality client experiences.
• Coordinate with internal stakeholders to fulfill service expectations and facilitate the end-to-end delivery of banking solutions.

• Define and pursue annual performance goals in alignment with the reporting manager.
• Identify personal training and development needs and proactively complete required learning and certifications.
• Continuously strive to enhance competencies, stay current on industry developments, and embrace ongoing professional growth.

Qualifications & Requirements

• Minimum Experience:
  At least 5 years of experience in retail customer relationship management within the banking industry.
• Education:
  Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
• Certifications:
  • SCA Certification (CISI Level 3) – Mandatory
  • UAE Rules & Regulations Certification – Mandatory