Customer Success Specialist

Purpose of the Job

Formulate and execute strategic sales plans to maximize market penetration and profitability. 

Job Description

• Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
• Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
• Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.

• Mentor, coach, and empower CMT team members to achieve individual and team goals.
• Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
• Identify and cultivate high-potential team members for future leadership roles.
• Business Development and Growth:
• Analyze customer data and market trends to identify new business opportunities and drive organic growth.
• Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
• Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.

• Monitor overall team performance and identify areas for improvement.
• Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
• Ensure adherence to CRM KPIs and data accuracy within the system.
• Operational Efficiency and Compliance:
• Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
• Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.

Job Requirements - Experience and Education

• Bachelors degree in Business, Logistics or related field
• 2 years of experience in related field

Leadership Behaviors

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

Skills

• Communication Skills
• Problem Solving
• Teamwork
• Time Management
• Negotiation Skills