Cargo Operations Supervisor

Job title

Cargo Operations Supervisor

Ref #

224548

Location

USA - Chicago

Job family

Cargo & Airport Operations

• Closing date: 07-Nov-2025
  
  

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Chicago, Illinois as a Cargo Operations Supervisor. This role is based at our Cargo ORD office.

As a Cargo Operations Supervisor you will ensure that Qatar Airways (QR) standards and procedures are implemented in order to achieve over all goals. Plan, supervise and support the staff in order to provide quality customer service and surpass revenue targets.

The Role Includes

• Ensure all safety measures are taken by operations staff as well as GHA
• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
• Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
• Perform other department duties related to his/her position as directed by the Head of the Department. Be part of an extraordinary story
  
  

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You:

• Minimum of High School Qualification with at least 4 years of job related experience within air freight industry or 3 years of experience with a Bachelor's Degree.
• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• IATA recognized dangerous goods
• Leadership skills
• Decision-making
• Ramp-handling and Load Control of all types of aircraft
• Loading of cargo freighters
• IT Proficiency – Word / Excel / Outlook
• You must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=224548