Back Office Administrator
Job role insights
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Date posted
December 27, 2025
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Hiring location
Doha Qatar
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Career level
Middle
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Qualification
Bachelor Degree
Description
Core description: This role will be responsible to deliver the highest standards of customer service ensuring clients experience a seamless journey from booking, through greeting to departure. To act as the first point of call for all client enquiries, pro-actively sell Urban Retreat services including accurate recording of client information and processing of payments and reconciliation of cash.
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    Ensure high levels of service delivery from greeting to departure, initiating customer contact and anticipating needs.
·   Ensure customers are fully informed of any requirements for patch tests, consultation and adhere to the booking guidelines.
·   Proactively up-sell additional services by demonstrating a high level of knowledge of all salon services and products, including promotions and special events.
·      Accurately record all booking information including client notes and contact information.
·      Support and drive a ‘sales’ instead of just a ‘booking’ environment.
·      Follow company policies and procedures on managing customer challenges.
·      Answer phone calls promptly, politely and professionally.
·      Maximize return visits and re-bookings at the point of departure.
·      To actively support the management in stock-taking as required
·      Maintain cleanliness of own work areas and equipment and of the salon and surrounding areas.
·      Ensure personal standards and grooming are in line with UR brand standards.
·      Demonstrate high standards of punctuality and good time-keeping.
·  To attend company and team meetings and departmental / product training as reasonably required
·      Keep a record of all cash transactions, customer appointments.
·      Able to recommend appropriate products to fulfill customer needs.
·      Adapt / quickly learn new services offered by Urban retreat.
Country
Qatar
Region
Doha, Doha, Qatar
Locality
Doha, Doha, Qatar
Company
Ali Bin Ali Group
Valid Through
2026-01-27
Interested in this job?
28 days left to apply
