US Operations Associate

The US Operations Associate supports day-to-day operational workflows and helps ensure information, orders and requests move accurately between teams. The role involves maintaining records, monitoring open items, supporting reporting and coordinating issue resolution with stakeholders. It suits an organised problem-solver who can follow defined processes while recognising when an exception needs attention.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Coordinate routine operational tasks and follow up on outstanding requests, documents or transactions.
• Maintain accurate records and update trackers, systems and reports in line with team procedures.
• Review data for missing information, inconsistencies or exceptions and route issues to the correct owner.
• Work with internal functions and external partners to keep workflows moving and meet agreed deadlines.
• Help document process steps, identify recurring problems and suggest practical improvements.

Requirements and Qualifications

• Experience in operations, business support, administration or a process-driven environment.
• Good numerical accuracy, computer literacy and confidence using spreadsheets or operational systems.
• Clear written communication and the ability to coordinate across teams.
• Strong organisation, discretion and ability to prioritise tasks in a changing environment.

Skills and Competencies

Reliability, attention to detail, ownership and calm issue handling are important. Candidates should be ready to learn team-specific tools and procedures and provide timely updates when work is delayed or requires support. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process.