AVP & Manager- CCB & IB Account Services (Emiratised Role)

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

JOB PURPOSE:

Plan, organize, and manage of CIB&IB account Maintenance, lead Operations and Account Management of Corporate /Government/FI & NBFI /Business Banking Onshore and Offshore, line with Bank Policies & Procedures, regulatory, meets the service aspirations of all our customers and remains an independent assurance provider of quality through the possession of sound credit risk, product and market knowledge. Meet legal and compliance requirements and assist in completion of CIB Operations Process related transactions on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestions for and support to all our stakeholders.

KEY ACCOUNTABILITIES:

• Carry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements.
• Ensure that set up date SLAs are in place with all our stakeholders and ensure that agreed services level are met.
• Escalate in accordance with AMO guidelines any arears of services delivery not met.
• Manage the unit efficiently without compromising the bank policy and procedures, legal, regulatory and compliance requirement.
• Develop quality assurance guidelines for the team, consisting of policies, internal and external standards, to improve the overall services standards.
• Design and employ effective measurement system on key process and services
• Identify key processes for improvement
• Analize/develop and implement standard process turnaround for each transaction activity/services
• Recommend and promote the international bets practices
• Propose recommendation to AMO management to achieve the expectations of department Division, internal and external stake holders and organization as a whole.
• Propose idea for STP, controls and service quality, and follow up for the progress of project given to ITD/Vendor for successful implementation.
• Resolve issues if any with the customer, relationship Manager, Branches and Departments pertain to our area.
• Manage Account maintenance & authorization of Corporate & Institutional Banking, FI & NBFI customers in relevant systems based on requests received from the Client On-boarding team in respect of CIB UAE in line with CBUAE regulations and relevant international locations in line with the agreed TOM.
• Manage the maintenance & authorization of CASA accounts, Escrow Accounts, Nostro Accounts, Vostro Accounts & specific internal accounts, including updating of UIDs and grouping of customers in the relevant systems.
• Manage the Maintenance of Investment accounts like Brokerage, Margin trading and Wealth management for HNI clients.
• Manage the issuance of Paid-up Capital Certificate for Companies “Under Formation” and Account Confirmation/ IBAN letters /relating to the mandate.
• Ensure scanning of mandate file documents and periodical transfer to the warehouse and the Records Management Department for safe custody.
• Ensure to provide timely and proper response to signature verification requests for all cheques & transfers referred by the WBG Referral team; monitor the daily and weekly roster for the staff in this regard. Also, ensure timely response for signature verification of Security & Credit documents from RMs and other CAD units in respect of borrowing and facilities granted to customers.
• Ensure monitoring and management of the group email is done for timely response to queries from internal stakeholders.
• Ensure that the escalations are managed efficiently, and proactive measures are taken.
• Stay abreast with latest developing concepts like new regulations by the Central Bank of the UAE or legal environment within UAE & international locations & other corporate credit practices.
• To be fully equipped with the knowledge of products and the transaction processes in the bank.
• To prepare analytical reports for the Unit Head and senior management on MIS, document deficiencies, adherence to SLAs and any other reports as requested.
• Actively participate in the UAT, data migration and integration activities relating to the operations of the unit as SME and provide timely sign-offs.
• Identify and implement new service improvement opportunities.
• Contribute to business growth by supporting

• Bachelor’s Degree in Commerce/ Finance.
• Around 3-5 years of experience in Corporate Banking with at least 2 years’ experience in Account Service.
• Knowledge and use of banking software systems, basics PC skills & common MS Applications like MS Office. (Outlook, Word, Excel & PowerPoint)
• Good Knowledge of English language (both written and spoken)
• Good Knowledge of Bank Financial System.
• Very good knowledge of Banking Products / Corporate Credit Administration functions
• Good Knowledge of U.A.E legal environment & Central Bank regulations.
• Ability to work under pressure, fast learner and attention to details.