Housekeeping Manager

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai. With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence. The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

The Housekeeping Manager reports directly to the Director of Housekeeping.  (s)he is in charge of the daily operations of the housekeeping department.

• Special attention to the preferences and needs of VIP or high-profile guests, ensuring they receive personalised service tailored to their expectations.
• Supervise the quality and presentation of details in the rooms, such as orderliness, toiletries, and decoration, to ensure a luxury experience is delivered.
• Ensure cleaning and preparation services for special events, such as weddings or conferences, making sure all special requirements are met.
• Ensure compliance with Special Projects or Tasks for preventive maintenance of all resort facilities (FF&E and OS&E).
• Achieve consistency and effectiveness in the hotel’s and brand’s sustainability program.
• Know and apply the housekeeping standards established by the Sofitel brand.
• Supervise housekeeping operations across guest rooms, public areas, and back-of-house spaces.
• Perform quality control inspections and ensure cleanliness standards are upheld in all assigned areas.
• Respond promptly to guest service requests and oversee housekeeping-related service recovery.
• Support the night turnover process, ensuring room readiness for early arrivals and VIP guests.
• Monitor linen and amenity par levels, reporting discrepancies or shortages to day leadership.
• Liaise with Front Office and Engineering on room status changes, maintenance requests, and overnight service coordination.
• Maintain accurate records including room status reports, pass-on logs, and service issue tracking, Productivity reports for the team
• Provide coaching and performance feedback to team members and report any employee relations concerns.
• Support property-wide deep cleaning initiatives, project work, and seasonal upkeep.

Qualifications

• Experience managing cleaning teams or related Rooms departments in hotels or customer service-focused industries.
• Ability to coordinate and supervise teams, motivating staff to maintain high standards of cleanliness and service.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• A minimum of 4 years of experience in luxury hotels and resorts and currently holding a position of Housekeeping Manager for at least 2 years
• Strong knowledge of luxury service presentation, deep cleaning techniques, and housekeeping operations.
• Familiarity with PMS (Opera) and housekeeping software (Future log, Paytrax, MBox etc.).
• High attention to detail and ability to manage team performance independently.
• Strong time management and multitasking skills under pressure.
• Excellent communication, documentation, and conflict resolution skills.
• Ability to motivate the team during low-supervision shifts.
• Exhibit a commitment to cleanliness, luxury service, and guest satisfaction.