Officer- Customer Service
Job role insights
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Date posted
June 16, 2025
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Hiring location
Abu Dhabi
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Offered salary
Negotiable Price
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Career level
Middle
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Qualification
High school graduate (or equivalent)
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Experience
2 Years
Description
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, FAB online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
- Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
- Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download
- NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
- High School graduated
- 2 years’ relevant experience in banking sector.
- Familiarity with bank products, customer experience and related policies and procedures
Country
UAE
Region
Abu Dhabi
Locality
Abu Dhabi
Company
First Abu Dhabi Bank (FAB)
Valid Through
2025-09-20
select-type
Full Time
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