Customer Care Consultant – Emiratization

The Customer Care Consultant supports customers before and after purchase by responding to enquiries, helping resolve issues and making each interaction clear and professional. The role is important to a consistent omnichannel experience, as customers may need assistance with products, orders, deliveries, returns, payments or service policies. This Emiratisation opportunity suits a customer-focused communicator who can listen carefully and follow issues through to resolution.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Handle customer enquiries across approved service channels and provide accurate, timely responses.
• Review order and account information to understand questions and resolve common service issues.
• Coordinate with retail, e-commerce, logistics, payment and other teams when an issue needs further investigation.
• Record customer interactions, actions and outcomes accurately in the relevant service systems.
• Identify recurring issues, share feedback and follow service procedures while protecting customer information.

Requirements and Qualifications

• Eligibility for the Emiratisation role and a strong interest in customer service.
• Clear written and spoken communication, patience and a professional telephone or digital manner.
• Good problem-solving and organisation skills, with the ability to handle multiple requests.
• Confidence using computer applications and learning customer relationship or case-management systems.

Skills and Competencies

The successful candidate will show empathy, ownership, sound judgement and calmness under pressure. Accuracy, confidentiality, teamwork and the ability to explain next steps simply are essential to a positive customer experience. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process. Emiratisation eligibility applies to this vacancy.