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Waiter or Waitress Job Description Sample

This waiter/waitress job description template is optimized for posting on online job boards or career sites and is easy to customize for your restaurant. Similar job titles are server and food server.

The waiter’s / waiter’s duties include greeting and serving customers, providing detailed menu information, multitasking in front of the house, and collecting bills. If you can perform well in fast-paced environments, we want to be a waiter or a successful waitress. You need to be a team player and communicate effectively with our kitchen staff to ensure the orders are correct and delivered on time.

Job Profile

Waiters or waitresses are responsible for taking orders and serving food and drinks to guests. They play an essential role in guest satisfaction. They are also responsible for monitoring customers to enjoy their meals and take action to resolve any issues.

Job duties and responsibilities

The waiter’s job description should include the following roles and responsibilities:

  • Provide excellent customer services
  • Always strive towards best customer satisfaction
  • Greet customers and present menus
  • Make suggestions based on their preferences
  • Take and serve food/drinks orders
  • Up-sell when appropriate
  • Arrange table settings
  • Keep tables clean and tidy at all times
  • Check products for quality 
  • Deliver checks and collect payments
  • Cooperate and communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules/regulations and all customer service guidelines

Requirements

  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • High school diploma; food safety training is a plus
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