Customer Service Assistant

About Us:

Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.

What’s the purpose of this role

:To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance

.
What will you be doin

• g:Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experienc
• e.Promote products and upsell when appropriate to help meet store sales target
• s.Replenish shelves, organize displays and ensure products are correctly priced and labelle
• d.Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the stor
• e.Assist in stock counts & inventory and help with receiving and unpacking new stoc
• k.Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growt
• h.Collaborate with your teammates to ensure smooth store operations and succes

s.
What we are looking f

• or:Must have experience in cash handling & POS sys
• temHigh School Diploma or Equival
• ent1-2 years’ experience in retail or customer serv
• iceAbility to handle customer complaints and work under press
• ureMerchandising and visual display skills may be a p
• lusMust be physically fit and capable of lifting and moving heavy boxes as part of daily operatio

ns.
What makes you a great

• fit:Enthusiastic and reliable individuals, eager to contribute to a supportive work environm
• ent.Excellent communication skills and a passion for exceptional customer serv
• ice.Proactive, organised, and eager to contribute to driving store sa
• les.Value teamwork and dedicated to creating a positive and supportive workpl
• ace.Ability to work on a flexible hour, including evenings, weekends, & holid

ays.
Why Joi

n Us:By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value, Honesty, Excellence, Respect and Opportunity. If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you! Apply now and take the first step in your journey wit

h us.
How to

applyClick the Apply button