Desktop Support / End User Support Engineer

Company: HCPL Global
Industry: Information Technology / Technical Support
Location: Dubai, United Arab Emirates
Employment Type: Full Time
Experience Required: 4+ Years
Qualification: Bachelor’s Degree or Diploma/Degree/Certificate in IT, Computer Science, or related field
Salary: AED 5,000 – 10,000

About the Role

A well-established organization in Dubai is seeking a skilled Desktop Support / End User Support Engineer with strong hands-on technical abilities. The ideal candidate should be capable of independently managing user systems, diagnosing issues efficiently, and ensuring smooth IT operations across multiple platforms.

Key Skills & Responsibilities

• Strong background in on-site IT and desktop support
• Expertise in Desktop Support operations, asset management, and patching activities
• Working knowledge of basic networking with L1/L2 troubleshooting skills
• Experience handling O365 tasks such as user creation, mailbox setup, and license assignment
• Ability to manage daily technical concerns including installations, setups, and configuration tasks
• Responsible for IT asset documentation, tracking, and inventory upkeep
• Provide comprehensive on-site support for hardware, software, and network matters

Additional Requirement

• Valid UAE Driver’s License (mandatory)

Who Should Apply

Candidates with solid technical support experience and the ability to manage end-user requirements efficiently are encouraged to apply.