Senior Butler – Rooms

About the Job

An opportunity has arisen for a Senior Butler to join theteam in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Greet and Escort guests to their room/outlets etc., handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary 
• Anticipate customer needs and expectations correctly, including those with special needs.  
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly 
• Carry out guest registration, cashiering, currency exchange service and other administrative tasks as per service standards and directions 
• Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and guest’s requirements
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3+ years of experience within the international luxury hospitality industry 
• Previous experience in Butler/Front Office Department 
• Experience working in a multi-cultural environment

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Company-provided shared accommodation
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)