Customer Service Representative

Job Description

NOV Cairo are looking for a proactive and commercially-minded Customer Service Representative to join our team and help drive our sales performance across existing and new accounts. In this role, you will serve as a key point of contact for customers, ensuring exceptional service while maximizing revenue opportunities and supporting NOV's strategic business goals.

Key Responsibilities

• Develop and execute local sales plans aligned with NOV’s global sales strategy and customer growth objectives.
• Manage weekly and monthly sales activities including client visits, lead follow-ups, and quotation tracking.
• Evaluate customer inquiries, prepare accurate and competitive quotations, and manage the sales pipeline for forecasting accuracy.
• Act as a customer advocate internally, coordinating with engineering, manufacturing, and commercial teams to ensure on-time and cost-effective solutions.
• Identify and convert new business opportunities and leads, while maintaining strong relationships with key accounts.
• Conduct contract reviews in collaboration with the Legal team, managing clarifications and exceptions as necessary.
• Continuously seek to improve internal processes to elevate customer experience and operational efficiency.
• Monitor market trends and competitor activity to inform product and service development.

Qualifications

Essential: Bachelor’s degree

Skills

• Strong project management and customer relationship skills
• Technical understanding of drilling equipment (preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication and organizational abilities