Training Manager

We are Azizi, a leading Dubai-based developer and a passionate team of people driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across Dubai’s prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, quality, integrity and adding value through a construction-driven approach.

With some of our exciting launches such as Burj Azizi (the second tallest tower in the world), Monaco Mansions and Azizi Venice – Dubai’s new luxurious Venetian-inspired waterfront community, we are rapidly expanding our capabilities in our Design 360 Studio, where our team seamlessly integrate Architecture, Structures, MEP, Landscape, Interiors and Supervision to deliver a variety of innovative and value driven real estate assets.

As a Training Manager you will conduct training for sales support functions across the organization. To provide industry standard training and ensure all the employees are through with work process understanding and skills required to perform job smoothly.

Responsibilities include-

• Design and develop engaging, comprehensive training materials for various teams, including CRM, collections, telesales, customer service, and documentation departments.
• Deliver both in-person and virtual training sessions to new hires and existing staff to enhance their skills and product knowledge.
• Collaborate with department managers and team leads to identify specific training needs based on performance metrics and business goals. Conduct regular training needs assessments to ensure alignment with evolving business objectives and individual team performance.
• Monitor and assess employee adherence to best practices, training materials, and company protocols. Provide feedback and recommendations for improvement based on adherence results.
• Create customized training programs for different departments like CRM, collections, telesales, customer service, and documentation based on their unique needs and objectives.
• Design and implement methods to evaluate the effectiveness of training sessions, including feedback surveys, performance reviews, and assessments.
• Maintain detailed records of training sessions, employee progress, and feedback for management. Provide reports on training outcomes and areas for future focus, offering insights to improve overall performance.
• Develop e-learning modules or simulations to enhance remote training options and ensure a wider reach.
• Create tools or resources such as guides, FAQs, and process cheat sheets, helping them be more effective.

Here's what you'll need-

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Experience in the real estate industry is a plus.
• Familiarity with Learning Management Systems (LMS) and online learning environments is require
• PowerPoint, LMS Platform, Excel, Canva, Kahoot