Job role insights
- Manage day to day contact center & BPO operations.
- Hiring, training, coaching, and leading teams as they provide support for customers.
- Plan staffing based on call volume trends. Makes corrections if needed.
- Transition new projects.
- Handle multiple projects in fast paced environment.
- Build review decks & lead meetings with internal or external stakeholders.
- Build strong relationship with internal & external stakeholders.
- Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.
- Build strong team culture. Keep team members motivated.
- Lead meetings with team members to discuss team performance and work plans for upcoming months.
- Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
- Conduct performance reviews for the teams.
- Taking on other tasks or projects to support employees, other managers, and BPO operations.
Intelligent Business Technologies LLC
Dubai, United Arab Emirates
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