Workshop Supervisor

Al Futtaim Group

Job Description

Workshop Supervisor | AL Futtaim Automotive | Ras Al Khaimah

Overview of the role:

  • Workshop Capacity Planning and Loading.
  • Optimising Productivity, efficiency and workshop output and review for continuous improvement
  • Controlling productive time and allocation
  • Administer Technicians’ time booking and update in the Incentive System.
  • Control and Plan Carry over jobs as well as work in progress
  • Ensure Safety and Security of the associates on the floor.
  • Dealership Standards
  • To implement the Dealer standards on the workshop floor.
  • Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
  • Effective Utilization and Maintenance of Tools and Equipment in the workshop.
  • Ensures a Quality job at a competitive price and delivers the vehicles at promised time.
  • Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles.
  • Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs.
  • Quality Performance Development Review with technicians 
  • Conduct effective daily and weekly meetings with Technicians team for necessary updates.
  • Induct New Technicians with standard service and repair process.
  • Assist Technical Support Manager in providing Quality Inspection Check Sheets. 
  • Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction 
  • Maintaining Service Bulletins and Workshop Manuals.

Required Skills to be successful:1.- Customer management and coordination experience2.- Strong analytical and communication skills 3.- Timely Resolution 4.- Proficient in Microsoft Office (Excel)   What equips you for the role:Diploma or Bachelor of Automobile /Mechanical Engineering3 to 5 years’ overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. at supervisor level.Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, people and technical skillsValid UAE drivers licenseProficient in Arabic

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