Wipro Careers – Desktop Support


Job Description:

Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Job Requirements:

Qualification & Experience:

  • Ability to perform smart hand activity under instruction based activities at sites.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Good written and oral communications skills with clients and management as well as people skills.
  • Experience with Anti-spyware and Anti-virus software.
  • Ability to work with deadlines and complete tasks on-time.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)
  • Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc)
  • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

Job Details:

Company: Wipro

Vacancy Type:  Full Time

Job Location: San Antonio, TX, US

Application Deadline: N/A

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