Wipro
Job Description:
Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Job Requirements:
Qualification & Experience:
- Ability to perform smart hand activity under instruction based activities at sites.
- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Basic knowledge of enterprise LAN and WAN setups and concepts.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
- Good written and oral communications skills with clients and management as well as people skills.
- Experience with Anti-spyware and Anti-virus software.
- Ability to work with deadlines and complete tasks on-time.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)
- Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc)
- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Job Details:
Company: Wipro
Vacancy Type: Full Time
Job Location: San Antonio, TX, US
Application Deadline: N/A
