Wholesale Operations Coordinator II

Chalhoub Group

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

The job holder of this position is responsible for ensuring the maintenance of prices in system and providing information for the estimated / actual landed costs. In addition, the job holder of this position is responsible for managing the inventory operations and the monitoring of logistics operations.

Taking care of client’s request relating to documents required from Brand/ from company.

for the distribution clients, keep advising the references shipped. Advise them on the arrival of special collection

Pushing the wholesale clients for delivering

Forwarding special packaging requests of clients

Checking wholesale invoicing report

Follow up for SOA to be sent to the clents

Prior to booking order, need to get approval from Finance team to release the order of the client ( since all external client orders are blocked in the system).

Work on client’s data sheet in their template for their item creation and purchase order creation.

Follow up for payments , LC/ advance payments

Rework on the packing list/ invoices – as requested by client in their Templates/ format.

Incase of returns advising the allocation of the goods in the system based on the nature of damage

Ensuring the returns orders are incorporated in SOA and send the revised SOA to clients

advising to Exports Team the orders when booked and Ensure they pass on the clear packing instructions of the client to warehouse.

In case of LC forward the same to Exports to ensure that they do the needful as requested by client.

Follow up with Exports for sharing the invoices to clients and ensure timely collection by clients.

In case of advance payment client Exports must ensure the payment is received prior to shipping the goods.

Constantly liaising with forwarders for timely movement of shipments, and ensuring our warehouse releases the goods.

Credit notes are issued for Damages/ commercial agreement/ short shipped items.

in case of excess items sent to clients, we need to arrange for the collection and issue debit note. And In case of short shipped items need to send the survey form to the warehouse team and ensure the items are short shipped prior to issuing credit notes

What you’ll need to succeed

  • 2+ years relevant experience
  • Background in fashion retail
  • Understanding of shipment processes
  • Organization skills
  • Excellent English communication skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

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