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Whole Foods Market Careers – Store Support Supervisor

Whole Foods Market

Job Description:

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

  • Sets and achieves the highest standards of retail execution.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Ensures all necessary breaks are given.
  • Resolves difficult customer situations.
  • Assists in training of new Team Members, utilizing learning checklists and training materials.
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
  • Communicates team concerns to the Team Leader and Associate Team Leader.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Keeps all cases and shelves clean, well-stocked and properly rotated.
  • Communicates attendance issues or concerns to Team Leader and Store Leadership.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Supervises and delegates tasks to Team Members.

Job Requirements:

  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Capable of teaching others in a positive and constructive manner.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Proficiency with email, Microsoft Office, and operations-related applications.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Extensive knowledge of Store Support team procedures and policies.
  • Capable of teaching others in a positive and constructive manner.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Demonstrates advanced product knowledge, maintains awareness of new products.
  • Product knowledge.

Job Details:

Company: Whole Foods Market

Vacancy Type:  Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

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