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Waiter/ess – F&B Service (Russian speakers) – Jumeirah Beach Hotel

Waiter/ess – F&B Service (Russian speakers) – Jumeirah Beach Hotel – (210000CL)

About Jumeirah and Jumeirah Beach Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the role:

A fantastic opportunity has arisen for a highly talented and experienced Waiter/Waitress to join Food & Beverage Service team of Jumeirah Beach Hotel.

The purpose of this role is to provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards. Maintaining an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B Standards Manual.

Your main duties will include the following:
  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • Conduct communication with customers and colleagues in a polite, professional and friendly manner
  • Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required
  • Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests
  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service (up selling, guest recognition, resort knowledge)
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met

About you:

The ideal candidate for this position will have the following experience and qualifications:
  • 2 years’ experience in similar role in a Food and Beverage department
  • Work experience in a 5-star luxury hotel
  • Excellent English communication skills
  • Additional language would be an advantage
  • Have a good knowledge and understanding of Food and Beverage operations
About the benefits:
This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: F&B Service
Organization: Jumeirah Business Group
Job Posting: Apr 13, 2021, 11:05:20 AM
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