Waiter

Job description / Role

PRIMARY OBJECTIVE OF POSITION

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guest in the restaurant (banquet) in line with departmental and hotel guidelines, and Radisson SAS Corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE

– Provides efficient, prompt, troublefree, and courteous service by bussing, serving and setting tables
– Accurately records, pre-checks, and picks up all food and beverage orders
– Serves guests their food and beverage promptly and courteously
– Sets tables as needed prior to guest arrival
– Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
– Ensures the smooth running of the assigned station at all times
– Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
– Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
– Is familiar with all equipment relating to the banqueting function (e.g. TV, projector, VCR etc.)
– Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures
– Confers with the Restaurant Supervisor concerning set-ups and last minute changes
– Confers with Banquet Manager regarding last minute arrangements to co-ordinate with kitchen production
– Checks the restaurant reservations list frequently during the shift