
Vodafone
Vodafone Graduate Jobs – Customer Care Trainer
Job Description:
Deliver and facilitate training sessions using traditional and modern training methods, tools and techniques both online / in class.
Job Responsibilities:
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives.
- Develop alternative training methods if expected improvements are not seen.
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, Design customized training programs.
- Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
- Evaluate training materials prepared by instructors, such as outlines, text, and handouts.
- Design, plan, organize and direct orientation and training for employees.
- Monitor, evaluate and record training activities and program effectiveness.
- Offer specific training programs to help workers maintain or improve job skills.
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives.
- Develop alternative training methods if expected improvements are not seen.
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, Design customized training programs.
- Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
Job Details:
Company: Vodafone
Vacancy Type: Full Time
Job Location: London, England
Application Deadline: N/A
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