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United Airlines Hiring – Airport Operations – Ramp Service

United Airlines

Job Description:

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job Responsibilities:

  • Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Ensure consistency on operational, service and product delivery
  • Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
  • Develop and support standard work and continuous improvement processes
  • Oversee and support the performance of a team, zone or cell
  • Focus on performance issues with the goal of changing co-worker behavior
  • Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
  • Serve as subject matter expert on safety, service and procedures Team Leadership Activities 70%
  • Engage front-line co-workers to deliver excellent customer service and an on-time quality product – for example, participate in briefings, and develop team communications
  • Engage and recognize external customers
  • Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
  • Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met
  • Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers
  • Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
  • Conduct trend analyses, review key metrics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
  • Develop and implement standard work and continuous improvement processes

Job Requirements:

  • High School Diploma, GED or education equivalent
  • Experience leading and influencing a team and customer service experience
  • Strong written and oral communication skills
  • Conflict resolution and decision making, with the ability to lead
  • Proficient in IT systems and common software appropriate to work group
  • Business Acumen/Continuous Improvement
  • Customer Focus
  • Conflict Resolution
  • Accountability
  • Teamwork
  • Engagement/Motivation
  • Safety orientation
  • Planning/multi-tasking
  • Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays
  • Must possess a valid state-issued driver’s license
  • Acceptable driving record
  • Must NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty and government-approved exceptions
  • Regular attendance is required at the work location of Newark Liberty International Airport (EWR)

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Newark, NJ, US

Application Deadline: N/A

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