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United Airlines Flight Attendant Jobs – Supervisor – Base

United Airlines

Job Description:

The Inflight Services department includes flight attendants and the teams that support them

Responsible for the performance and leadership of 155 flight attendants at United’s largest bases/domiciles.  Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.

Job Responsibilities:

  • Flight Attendant Performance – Engage flight attendants to deliver excellent customer service and on-time operational performance
  • Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives
  • Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met
  • Conduct investigations on performance, complaints or other work-related issues
  • Collaborate with Inflight Contract Support in hearings and in writing decisions
  • Set expectations with flight attendant team that are aligned with company policy and union contracts
  • Customer and Employee Satisfaction – Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division
  • Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers
  • Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met
  • Safety – Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team
  • Coordinates with Inflight safety on all safety investigations that involve flight attendant team
  • Provide local support to flight attendant team for any inflight safety incident

Job Requirements:

  • Equivalent work experience
  • Experience leading and influencing a team and customer service experience
  • Strong written   and oral communication skills
  • Conflict resolution and decision making, with the ability to lead
  • Bachelor’s degree
  • Flight Qualified
  • Experience in Inflight Service
  • Experience supervising union personnel
  • Will need to attend Flight Attendant training to earn FAA certification
  • Effective presentation skills, planning and organizational skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Job Details:

Company: United Airlines

Vacancy Type:  Full Time

Job Location: Washington, VA, US

Application Deadline: N/A

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