United Airlines
Job Description:
The Inflight Services department includes flight attendants and the teams that support them
Responsible for the performance and leadership of 155 flight attendants at United’s largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.
Job Responsibilities:
- Flight Attendant Performance – Engage flight attendants to deliver excellent customer service and on-time operational performance
- Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives
- Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met
- Conduct investigations on performance, complaints or other work-related issues
- Collaborate with Inflight Contract Support in hearings and in writing decisions
- Set expectations with flight attendant team that are aligned with company policy and union contracts
- Customer and Employee Satisfaction – Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division
- Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United’s customers
- Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met
- Safety – Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team
- Coordinates with Inflight safety on all safety investigations that involve flight attendant team
- Provide local support to flight attendant team for any inflight safety incident
Job Requirements:
- Equivalent work experience
- Experience leading and influencing a team and customer service experience
- Strong written and oral communication skills
- Conflict resolution and decision making, with the ability to lead
- Bachelor’s degree
- Flight Qualified
- Experience in Inflight Service
- Experience supervising union personnel
- Will need to attend Flight Attendant training to earn FAA certification
- Effective presentation skills, planning and organizational skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Job Details:
Company: United Airlines
Vacancy Type: Full Time
Job Location: Washington, VA, US
Application Deadline: N/A
