Job Description

Job Purpose
The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. Convert maximum number of enquiries into sales through efficient and friendly customer service.
Qualifications & Experience
Commercial/Sales.Reservations/Ticketing : 1+ Year

12 Years schooling or equivalent :

Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service. Knowledge/skills: – Someone who really understands the importance of exceptional customer experiences and exceeding our customers expectations. – – A confident communicator with proven persuasive and influencing skills. – Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets. – Positive attitude and enjoys working as part of a team. – A flexible approach with the ability to adapt to different people, customers, challenges and ways of – working. – Someone who wants to keep developing and able to take accountability for their own learning. – Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them. – Excellent attention to detail and understands the impact of errors on the business and customer. – IT literate and quick to learn. – Flexibility to work shifts, including evenings, weekends and public holidays. Leadership Role : NO Safety Sensitive Role: No
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website

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