Trattoria Toscana-Service [JRG].Assistant Outlet Manager

Trattoria Toscana-Service [JRG].Assistant Outlet Manager – (210000IX)

Operational:

• Hands on operator that live and lead the perfect guest experience while ensuring the team is set up for success.
• Responsible for assisting the Outlet Manager / Restaurant General Manager in ensuring that all colleagues have full product knowledge.
• Being a brand ambassador at all times.
• Responsible and accountable for ensuring that all customers are served as per the brand standard.
• Assist the Outlet Manager / Restaurant General Manager in continuously growing the business.
• Responsible for ensuring that all administrative work is kept up to date and filed correctly.
• Responsible for ensuring that all cash is safe guarded at all times and that all paper work is completed in accordance with company policy.
• Responsible for ensuring that all orders are placed in time and in line with business requirements.
• Can conduct an inventory count and input into Adaco.
• Can complete daily, weekly and monthly forecast in Outlet Manager’s / Restaurant General Manager’s absence.
• Communicate and log all maintenance issues and ensure work is carried out.
• Can conduct a brand audit and communicate the score.
• Assist the Outlet Manager / Restaurant General Manager in action planning.
• Fully understand a General Ledger and be able to highlight and investigate any issues.
• Monitor and coach colleagues to be able to confidently conduct suggestive selling for items from the menu.
• In the absence of the Outlet Manager / Restaurant General Manager ensure that all complaints are dealt with correctly without jeopardizing the reputation of the brand.
• Have full control of a shift and ensures all brand standards are adhered to at all times.
• Ensure problems are dealt with immediately, with the support of Outlet Manager / Restaurant General Manager.
• Can make decisions that positively affect the business and the colleague, Is flexible and open to change and discussion.
• Manage the pass from FOH and communicate with all people.
• Support the Outlet Manager / Restaurant General Manager in engagement with the team. Coach and guide team in engaging with each other and colleagues at all times.

Health & Safety:

• Responsible for assisting the Outlet Manager / Restaurant General Manager in ensuring that the outlet operates in accordance to local health, hygiene legislations and to the highest standard of cleanliness at all times.

HR/Training:

• Can effectively conduct Inductions, probationary appraisal on time and completes and submits all correct documentation to Outlet Manager / Restaurant General Manager.
• Ensure that regular training is conducted within the outlet and that all colleagues are trained as per their job specification.
• Recruit, train and motivate team members.
• Prepares roster in line with budget and business requirements for Outlet Manager / Restaurant General Manager approval.
• Ensure that all vacation planning is completed, updated and in line with business requirements. Right people; right place/time.

Communication:

• Communicate with the kitchen and ensure that duties are complete in the absence of the Outlet Manager / Restaurant General Manager.
• If required by the brand, can manage the flow of home delivery orders, manage the drivers and communicate with all functions. Can handle complaints effectively.
• Report to work on time and check schedule the day before.

• Tertiary Education or Diploma in Food & Beverage Management
• Fluent Italian Speaker
• Minimum 1 year experience as a Team Leader role with standalone/branded restaurants
• Full working knowledge and understanding of all cash up and banking procedures
• Accurate ordering and in time on Adecco
• Inventory
• Proactive in finding solutions to problems
• Issuing rosters

Primary Location: United Arab Emirates (AE)-Dubai-Dubai

Job: Food and Beverage

Organization: Jumeirah Restaurants [JRG]

Job Posting: Jun 8, 2021, 2:16:37 AM