Transguard Group
Job Description:
Transguard Group is currently recruiting for Service Reception for its Transportation division. The successful candidate will be responsible in representing the company in a positive way by greeting customers in a friendly manner, answer inquiries and provide information over the phone to the Team, potential customers, visitors, and other interested parties regarding product, activities within the organization.
Job Responsibilities:
- Closing repair orders when customer vehicles are picked up and parts are received and delivered
- Issuing receipts, refunds, credits, or change due to customers
- Operating customer relationship management (CRM) software to efficiently manage phone and showroom traffic
- Receive cash, check, or credit card payment and record and process transactions accurately for all departments
- Prepare shipments booking when needed
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Operating telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Processing purchase orders for vendors and post to general ledger
- Greeting persons entering the premises in a friendly manner, determine nature and purpose of visit, and direct or escort them to specific destinations
- Maintain lobby or reception area clean, neat, and well organized.
- Providing information about the company, such as location of departments or offices, employees within the organization, or services provided
Job Requirements:
- Minimum 3 years of customer service-oriented experience in a position with high walk-in traffic is required
- Excellent Communication Skills
Job Details:
Company: Transguard Group
Vacancy Type: Full-time
Job Functions: Repair
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
