Terminal Operations Duty Manager

Qatar Airways

As the Terminal Operations Duty Manager, you will manage and administer 24/7 all Customer Services related activities in operations to deliver high and consistent standard of service to all passengers and customer airlines, ensuring efficiency and effectiveness in deployment of QAS resources to meet the requirement for handling all services, including and not limited to: Passenger Services, check-in, Boarding Gates, Arrivals, VIP, PRM, Lounges, Porter, and Trolley.

  • Responsible for overall QAS passenger terminal operations, financial, and administration aspects, driving excellence in service delivery for QAS in all aspects at Hamad International Airport. Responsible to plan and operate within approved budget.

  • Responsible to develop and oversee implementation of terminal operational process and service to maximize the efficiency in operation. Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.

  • Plans in advance and achieve proactive management of Qatar Aviation Service (QAS) terminal operations for a smooth and efficient handling of all QAS related services at Hamad International Airport.

  • Conduct daily briefing to QAS management and perform shift briefings to duty team in the work shift.

  • Report to QAS senior management on irregular airport operations, in advance when possible, as soon as the situation arises.

  • Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS resources in the passenger terminal and not limited to the Curb side Short Term Car Park (STCP),Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop , select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).

  • Plan and organize QAS resources – manpower, equipment and facilities for ensuring effective and efficient deployment of QAS resources to meet handling requirement of QAS customer airlines, passengers, baggage and flights in current and network shift.

  • Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines’ representatives, airport authorities and airport agencies to support business objectives.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

  • An ideal candidate will have a minimum of Bachelor’s Degree with 4 years of job-related experience or High School Qualification/Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience

  • Airport emergency and accident procedures

  • Expert knowledge of ground handling operational procedures, Airport handling procedures

  • Must possess a strong, decisive and collaborative leadership style and demonstrate the highest standards of integrity, equality and respect

  • Ability to effectively communicate with clear, concise and consistent messages

  • Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.


  • Airline Operational trainings

  • IATA certificates

  • Experience in Airline or Ground Handling Agency out of which 5 years as Officer or 3 years as Duty Manager / Officer with direct involvement in passenger services and operations

  • Advance level courses from recognized establishments in Passenger Services, Ground Operations

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