Telus Emploi – Business Analysis Manager


Job Description:

Reporting to the Workforce Management Enablement Director the Manager Business Analysis – Scheduling Strategy & Governance leads a team laser focused on global supply optimization. Key accountabilities for this role will include the development and governance of scheduling functions including onshore/offshore schedule creation, time administration, exception coding, vacation bid, and payroll. In addition, driving process efficiencies, creating executive level presentations, and developing actionable insights focused on improving business outcomes in relation to international supply management will be key deliverables for the successful candidate.

Job Responsibilities:

  • Our teams are responsible for the enterprise workforce planning functions of Strategic Forecasting & Planning, Operational Resource Management, Performance Analytics and Scheduling Strategy & Governance
  • Our Resource Strategy team works in a fun and challenging environment that directly influences the strategic direction and performance of the Customer Experience organization
  • We work closely with the CE Enablement and CE Strategy & Development teams to deliver on our strategic objectives. Our key stakeholders and partners include Operations, Marketing, Finance, and Technology Transformation to name a few
  • We provide opportunities for you to excel and show your stuff – work on high value and high visibility projects

Job Requirements:

  • You have 5-10 years’ experience and in-depth knowledge of Workforce Management methodologies and key success indicators specifically related to global supply management
  • A hunger for innovation, simplification with advanced skills in; Program Management, Business Analysis, Process Improvement, and Change Management methodologies
  • Known for your expert level knowledge of NICE product suits including IEX, Webstation, EEM etc
  • Strong Telecommunications and call center knowledge
  • Proven leadership success with the ability to create an environment for subject matter experts to thrive and bring together multiple teams to work collaboratively
  • You have experience scheduling in a unionized environment
  • Passion for supply planning in relation to scheduling methodologies, OPEX reduction, interval optimization, shrinkage management and proactive supply optimization
  • Ability to maintain a positive and creative attitude despite high-pressure situations and manage multiple priorities within tight deadlines

Job Details:

Company: Telus

Vacancy Type:  Full Time

Job Location: Montreal, Quebec, CA

Application Deadline: N/A

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