Telesales Representative

Vi Gi

Job Description

In this role, you will provide expert advice and information to our potential clients regarding the programs and services offered by our company. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to generating more business. The ideal candidate should be energetic, well-spoken, confident with cold calling and eager to convert prospective clients and increase revenue.


· Consistently make a good first impression when calling leads

· Cold calling and engaging with potential clients in dialogue that opens opportunities

· Commit to departmental and individual quotas/goals

· Meet company expectations for excellent customer service

· Update contacts database when necessary

· Provide information regarding product/service in an engaging manner

· Answer all customer questions honestly and accurately

· Take relevant notes on all calls for future use and enter into a database. Update CRM on a daily basis

· Maintain a friendly, professional tone at all times

· Function as part of the team with sincere enthusiasm

· Negotiate sales and address any concerns/reservations of potential customers.

Skills:· Proven experience in a similar position – Minimum 2-3 years experience working in a call centre is a must· Sales/ Customer service skills· Strong knowledge of CRM platform· Experience in cold callin· Mandatory to be fluent in English with excellent verbal & written communication skills· Should be confident and willing to take initiative· Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)· Well organized with a pleasant personality· Ability to work with targets.· Sound judgementJob Type: Full-timeSchedule: Evening shift (8 hours per day from: 3:00 PM to 11:00 PM) from Monday to SaturdayExperience: 2 years minimum, from a call centre backgroundLanguage: Fluent in English (Required)

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