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TDBank Careers – Banking Spec II

TD

Job Description:

The Banking Specialist II Bilingual TDAF promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. Achieves a high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.

Job Responsibilities:

  • Takes ownership of Customer concerns and resolve Customer issues at first point of contact
  • Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
  • Displays positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer
  • Arrives on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift
  • Provides exceptional Customer service as it relates to relatively straightforward inquirers from both Spanish and English
  • Speaking Customers, with low to moderate support of more experienced personnel
  • Identifies and refers high value or potential Customers to the appropriate personnel
  • Utilizes appropriate discretion and negotiation tactics when addressing fee disputes

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

Job Details:

Company: TD

Vacancy Type: Full-time

Job Functions: Finance

Job Location: Greenville, SC, US

Application Deadline: N/A

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