TD Bank Hiring For Supervisor, Collections & Recovery (US)

TD Bank

Job Description:

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and servicesTD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit

Job Responsibilities:

  • The Supervisor, Collections and Recovery supervises one or more business units or sections of the Collection or Recovery Department such as customer facing, back office, and business support type functions.
  • This job is responsible for day-to-day management of direct reports including all managerial responsibilities such as payroll, performance, coaching and development, time and attendance etc.

Job Requirements:

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Supervises day-to-day activities of an operations unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures
  • Assigns, prioritizes and monitors work of staff
  • Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
  • Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
  • Participates in development and management of department budget, including managing collections or recovery activities in own area to an assigned charge off budget goal
  • Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management
  • Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained
  • Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager
  • Prepares and communicates performance assessments for staff supervised

Qualification & Experience:

  • Associate degree required; Bachelor’s degree or work experience equivalent to Bachelor’s degree preferred
  • 3+ years’ experience preferred
  • Strong understanding of collections/recovery activities and specific unit practices
  • Detailed knowledge of related legal and regulatory guidelines
  • Supervisory experience preferred
  • Strong problem-solving skills
  • Proven organizational ability
  • Advanced Communication skills, both verbal and written
  • Experience with related systems and software
  • PC skills

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Accounting/Auditing , Finance

Job Location: Greenville, SC, US

Application Deadline: N/A

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