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Target Jobs For Service & Engagement Team Leader

Target

Job Description:

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty.

Job Responsibilities:

  • Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sampling and promotions
  • Execute a fresh, full and food safe area during all operating hours leveraging strong inventory management, area routines and Food Safety policies and procedures
  • Assess Food & Beverage and Food Service (where applicable) backroom and sales floor areas; walk Food & Beverage Standards to identify priorities and develop business plans and assignment sheets; review reporting to identify business trends for follow-up
  • Ensure proper execution on all food safety standards and cleaning routines
  • Validate and follow-up on experts’ progress against Daily Assignment Sheets and department checklists (Target Café and Starbucks)
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Establish relationships with direct to store vendors to ensure service agreements are being met and areas are full and maintained
  • Lead your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and foster a productive relationship with your Starbucks DM, following-up on key takeaways from their time in your store (where applicable)
  • Expect and enable team members to stay up-to-date on relevant trends and products
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Lead team onboarding and learning and close knowledge gaps through training and experiences
  • Establish clear goals and expectations and hold team members accountable to expectations
  • Become a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect your store’s liquor license (if applicable)
  • Fulfill key carrying responsibilities, as the business needs
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Provide service and a shopping experience that meets the needs of the guest.
  • Demonstrate a culture of ethical conduct, safety and compliance; Lead team to work in the same way and hold others accountable to this commitment
  • Address store needs (emergency, regulatory visits, etc.)
  • All other duties based on business needs

Job Requirements:

  • Knowledge of guest service fundamentals and experience building a guest first team culture
  • Skills in guest engagement; problem solving and resolution
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
  • Lead and hold others accountable
  • Learn and adapt to current technology needs
  • Work independently and as part of a team
  • Manage workload and prioritize tasks independently and with a team
  • Welcoming and helpful attitude
  • Effective communication skills

Qualification & Experience:

  • High school diploma or equivalent
  • Must be at least 18 years of age or older
  • Previous retail experience preferred, but not required
  • Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

Job Details:

Company: Target

Vacancy Type: Full Time

Job Functions: Customer Service Information Technology

Job Location: Tampa, FL, US

Application Deadline: N/A

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