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SYSTEMS ENGINEER (Service Desk & Site Support)

Company

Qatar Petroleum (QP) is a state-owned public corporation established byEmiri Decree No. 10 in 1974. It is responsible for

all phases of the oiland gas industry in the State of Qatar.The principal activities of QP, its subsidiaries and joint ventures

arethe exploration, production, local and international sale of crude oil,natural gas and gas liquids, refined products,

synthetic fuels,petrochemicals, fuel additives, fertilizers, liquefied natural gas(LNG), steel and aluminium.QP’s strategy of

conducting hydrocarbon exploration and development isthrough Exploration and Production Sharing Agreements (EPSA)

andDevelopment and Production Sharing Agreements (DPSA) concluded withmajor international oil and gas

companies.The operations and activities of QP and its affiliates are conducted atvarious onshore locations, including Doha,

Dukhan and the Mesaieed andRas Laffan Industrial Cities, as well as offshore areas, including HalulIsland, offshore

production stations, drilling platforms and the NorthField.Thriving on a spirit of enterprise, each of our joint ventures

isunderpinned by transparency, innovation and high standards of qualityand service. At Qatar Petroleum, we are committed

to one thing aboveall: Excellence.

Department

INFORMATION & COMMUNICATION TECHNOLOGY

SERVICE DESK & SITE SUPPORT

Primary purpose of job

  • Manage full ICT asset life cycle (Procurement, Deployment, and Write-off) for Desktop PCs, Notebook Computers,

Workstations, and Peripherals, to ensure maximum ROI to QP business.

  • Conduct daily activities of PCs and peripheral deployment, to fulfill QP user’s computing requirement within SLA.
  • Introduce continues enhancements desktop operation, by revising applied process/policies/procedures to achieve

section’s KPIs.

  • Investigate 3rd level support issues as well as liaise with the different ICT teams and vendors to ensure proper incident

resolution within SLA.

  • Effectively run mass deployment/replacement projects, by vendor management, effective communication with Internal ICT

teams and QP business user to ensure minimum business disruption.

  • Liaise closely with ICT Governance team to establish and manage business continuity plans and activities.
  • Evaluate annual QP business needs of desktop, notebook, workstations and peripherals equipment and provide inputs to

ITC budget accordingly, to ensure maximum utilization of reserved budget.

  • Ensure effective and timely execution of all procurement activities (contracts, purchases and direct orders) in alignment to

QP Regulations of Purchases, Works and Auctions (QP RPWA)

  • Monitor the efficiency and timely closure/implementation of cyber security controls for workstations/printers connected to

QP network and mitigate all risks identified and achieve secured computing and printing environment.

  • Act as project manager when needed to ensure all tasks are tracked, fulfilled and reported in the different stages.

Experience & Skills

  • Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent.
  • Minimum 8 years IT experience in enterprise environment (preferably in energy sector) in IT support role.
  • Recognized IT Certifications is preferred (Example: CompTIAA+, MCP, MCSE, ITIL etc.)
  • Excellent knowledge of the desktop technical technologies, standards and development methodologies.
  • Strong knowledge of Microsoft desktop solutions.
  • Excellent experience in ITIL/ITSM.
  • Ability to communicate effectively verbally and in writing.
  • Solid experience in project management.
  • Excellent knowledge of the desktop technical technologies, standards and development methodologies.

Education

  • Bachelor degree in Computer Science, Computer Engineering/Electronics or equivalent.
  • ITIL certification
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