Supervisor

Job Purpose

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Job Requirements
Education/Certification and Continued Education

• High school qualification

Years of Experience

• 4 – 5 years experience in Sales or Customer Service environment

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

• Analyse sales data to maximize sales on day to day basis

• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

• Ensure that the standards of grooming, presentation and professional conduct are set and maintained

• Motivate team members to achieve shared goals and acknowledge team and individual successes

• Ensure all new starters are inducted into the department team

• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,