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Supervisor

Job Purpose

  • To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Job Requirements
Education/Certification and Continued Education

  • High school qualification

Years of Experience

  • 4 – 5 years experience in Sales or Customer Service environment

Essential Roles and Responsibilities
Functional Roles and Responsibilities

  • Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

  • Analyse sales data to maximize sales on day to day basis

  • Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

  • Ensure that the standards of grooming, presentation and professional conduct are set and maintained

  • Motivate team members to achieve shared goals and acknowledge team and individual successes

  • Ensure all new starters are inducted into the department team

  • Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

  • Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

  • Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

  • Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

  • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

We are looking for Luxury Supervisors to join our Flagship Team in Armani Dubai, Dubai Mall.

The main purpose of this role is to ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target;

The ideal candidate will have Luxury Fashion retail experience as a Supervisor in a Flagship boutqiue in the UAE. Experience in Luxury Clientelling, leading a strong team of Sales, managing and driving store targets as well as store operations is mandatory to be successful in this role.

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