Strategic Account Lead

Job description / Role

Monitor CT customer’s activities,

• Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers
• Responsible and familiarize with track & trace systems (LINK)
• Continuous update through communications on current status from Bollore network, international carriers and sub-contractors, troubleshooting any irregularities and well prepared to construct information flows smoothly and timely to Customers
• Proactively alert Bollore network and Customers in the event of any service deviation from standard transport mapping
• Ensure that contractual rates and agreed plans are closely followed and aligned at all times with Customers’ expectations
• Work closely with RAM/GAM in preparing business reviews materials on periodic basis (monthly & quarterly)
• Lead periodic conference calls with Customers Control Tower or Key Contacts in reviewing the Dashboard Reports and time critical shipments

Transformation and Improvement,

• Active Participation in Business Reviews together with RAM/KAM to present our contractual performance and identify common service issues
• With support of peers, able to relate to customer in transposing recurrence service issues (through the monthly performance analysis) into any improvement level that could value add to next KPI performance

Risk and Business Continuity,

• Able to work on alternative solutions in the event of any deviations that may be at geographical level (e.g. shipping lines routing adjustments like blank sailings to several ports may create some or additional opportunities for switching to airfreight mode and to be well informed about any capacity surge)
• Identify, evaluate and adequately define any potential risk of circumstances to mitigate any severe delays, deviations or financial loss to Customers by proactively informing them
• Adapt quick and flexible ideas to transfer the risk management into alternative solutions to ensure any service disruption could be recovered smoothly
• Prepare to outline back up planning (BCP) with Bollore network to assure Customers of their activities at minimal disruption or adjustment
• Support in preparing back-up solution pricing at cost (for internal record) and selling (with reasonable bracket of margin for customer) in any state of force majeure or highly risked shipments that could be aligned to all customers in similar situation

QHSE,

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

QHSE &compliance and Ethics

Comply and meet with all QHSE, compliance and Ethics requirements..