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Store Manager

Al Boom Marine

Key Responsibilities

Customer Focus

  • Effective resource planning for customer service.
  • Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
  • Implements a high standard of customer focus within the store.
  • Ensure rosters suits the business needs to maximize staffing to cover busy periods of the day.
  • Regularly assesses customer service within the store.
  • Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
  • Ensure customer needs are met and complaints/Queries are resolved in a timely manner.
  • Assess mystery shopper feedback and prepare action plan for improvement.

Sales and Commercial Profit

  • Achieve the revenue target for the store.
  • Achieve target productivity metric (Sales per person per day, staff per Sqft/sqm) for store.
  • Actively seek ways to achieve or exceed shop targets
  • Increase conversion rate %.
  • Monitor sales performance against last year, last week and budget on a daily basis and to give feedback to managers and also communicate to staff.

People Development

  • Ensure store expectations and priorities are communicated to staff.
  • Review and provide regular feedback on staff’s performance against expectations.
  • Carry out regular and relevant in-store training
  • Support induction of new recruits through buddy system.
  • Oversee staff development and drive motivation levels of the store associates.
  • Ensure effective resource planning and succession planning.

Job Type: Full-time

Experience:

  • Retail: 5 years (Preferred)

To apply for this job please visit bh.indeed.com.

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