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Specialist Rider Engagement – Talabat – Muscat

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Who are we?

As part of the Delivery Hero Network, Talabat is the pioneering food and groceries platform in the Middle East. Our operations span across Kuwait, Egypt, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. With more than 2,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started

Role Summary

This role will focus on the experience and engagement of the talabat riders across all cities! Working closely with all local markets we want to drive engagement & great experience for the riders. In this role, you need to work a lot with our riders and with a number of different stakeholders while understanding data and building on insights to improve the rider experience.

What’s On Your Plate?

  • The role is wide ranging, encompassing the efficient management of rider engagement activities through a range of projects including social events, sporting events, performance management, cultural change and corporate responsibility.

  • You will use a range of rider feedback to regularly update/inform activities, including our internally generated feedback

  • Analyze and recognize patterns in rider data (i.e. metrics such as employee survey results and labor turnover etc) to shape engagement activities, drive action through the line, maximize impact and evaluate success.

  • Build relationships and collaborate across the business to understand and meet rider engagement requirements, whilst providing high levels of internal customer service. You will partner with rider managers, 3PLs and line colleagues to understand, meet the employee engagement needs of differing business areas and minimize churn levels to minimal.

  • Work closely with Delivery Hero and other regions to share and gain learnings

  • Work on partnerships in all markets to provide benefits for our riders while creating a valuable partnership

What Did We Order?

  • You have successfully completed a Bachelor’s or Master’s degree.

  • Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB

  • Strong Excel and data management skills

  • SQL is a big plus

  • You are a doer and a free thinker. You accept and adapt constantly to change

  • Willing to question the status quo when needed

  • Team player. We are looking for someone who fits the team and the company culture

  • Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles

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